Shipping Policy for EliteJewelCraft Shop

Effective Date: January 2, 2025

At EliteJewelCraft Shop, we are committed to providing a seamless shipping experience. This policy outlines how we handle shipping, delivery, and related matters.

Shipping Locations

  • We ship within the United States and to select international destinations.
  • Availability of shipping to specific regions may vary and will be confirmed during checkout.

Processing Time

  • Orders are processed within 1-3 business days, excluding weekends and holidays.
  • You will receive an email confirmation once your order has been shipped, including tracking information if applicable.

Shipping Methods and Costs

  • We offer standard, expedited, and express shipping options. The shipping cost will be calculated based on the destination, shipping method, and order weight.
  • Free standard shipping is available on orders exceeding a specified amount, as indicated on our website at the time of purchase.

Delivery Timeframes

  • Estimated delivery times will be provided at checkout and depend on your location and selected shipping method.
  • While we strive to meet delivery estimates, delays caused by carriers, customs, or unforeseen events are beyond our control.

International Shipping

  • International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.
  • Customs processing may cause additional delays.

Order Tracking

  • For orders with tracking, you will receive a tracking number in your shipping confirmation email.
  • You can use this tracking number to monitor the progress of your shipment.

Undeliverable Packages

  • If a package is returned to us due to an incorrect address or failure to collect it, we will contact you for further instructions. Additional shipping charges may apply for reshipment.

Lost or Damaged Items

  • If your order is lost or damaged during shipping, please contact us immediately at contact@elitejewelcraft.com or (804) 478-4671.
  • We will work with the carrier to resolve the issue and ensure a satisfactory outcome.

Contact Us

If you have any questions or concerns about our shipping policy, please reach out to us:

Thank you for shopping with EliteJewelCraft Shop! We are dedicated to ensuring your order reaches you safely and on time.