Refund and Returns Policy for EliteJewelCraft Shop

Effective Date: January 2, 2025

At EliteJewelCraft Shop, customer satisfaction is our top priority. We strive to ensure you are delighted with your purchase. If you are not entirely satisfied, this Refund and Returns Policy explains your options.

Refund Eligibility

We offer refunds under the following conditions:

  • The item was damaged during shipping.
  • The item received is incorrect or does not match your order.
  • You are not satisfied with the product quality (subject to inspection).

Return Conditions

To be eligible for a return, the item must meet these requirements:

  • It must be in its original condition, unused, and in the original packaging.
  • It must be returned within 30 days of the purchase date.
  • Proof of purchase or order confirmation must be provided.

Non-Returnable Items

The following items are not eligible for returns:

  • Custom or personalized jewelry pieces
  • Gift cards
  • Items marked as final sale

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • If approved, your refund will be processed within 7-10 business days.
  • Refunds will be issued to the original payment method.
  • Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We are happy to exchange defective or incorrect items. Exchanges must meet the same conditions as returns.

Steps to Initiate a Return or Refund

  1. Contact us at contact@elitejewelcraft.com or call (804) 478-4671 with your order details.
  2. Await approval and instructions for the return process.
  3. Ship the item to the address provided in the return instructions.

Shipping for Returns

Customers are responsible for shipping costs for returning items, except when the return is due to our error. We recommend using a trackable shipping service to ensure your return is received.

Contact Us

For any questions or assistance with refunds or returns, please reach out:

Thank you for choosing EliteJewelCraft Shop! Your satisfaction means everything to us.